Frequently asked questions
Last updated 4 November 2026
Can I get same-day delivery?
Yes. Order before 2:00 PM UAE time for same-day delivery to central and outer Sharjah, Ajman and much of Dubai. Look for the "Same day" label on products.
Can I pick up my order from the shop?
Yes. Choose "Pick up" at checkout and pick a time slot. There's no fee. We're at North Hub, Al Zahia - Muwaileh Commercial - Sharjah.
Will the bouquet look exactly like the photo?
Very close. Each bouquet is hand-made with seasonal flowers, so there can be small differences in shade or shape. If a flower is unavailable, we replace it with one of equal or greater value.
Can I keep my name off the card?
Yes. At checkout choose "Hide sender name" and the card won't show who it's from. You can also turn on surprise mode so the driver doesn't call ahead.
Can I send flowers to several people in one order?
Yes. Add more recipients at checkout, each with their own address, date, time slot and card message.
How should I care for my flowers?
Trim stems at an angle, use clean, cool water, change it every two days, and keep the flowers out of direct sun and AC drafts.
Which payment methods do you accept?
Cash or card on delivery, and pay at the shop for pickups. Online card payment and Apple Pay are coming soon.
Do you issue VAT invoices?
Yes. Every order has a downloadable UAE tax invoice showing our TRN (100000000000003) and the 5% VAT included in the price.
What if my flowers arrive damaged?
Send us a photo within 24 hours on WhatsApp (+971 56 230 6470) and we'll replace them or refund you. See the refund policy for details.
Do you take corporate or event orders?
Yes. Use our corporate order form or email wpmohd3@gmail.com for weddings, events, offices and hotels.