Refund & cancellation policy

Fresh flowers are perishable, so our policy is a little different from other shops. We want every order to arrive perfect, and when it doesn't, we put it right.

Cancelling an order

• You can cancel free of charge before preparation starts. Your order page shows the current status; once it says "Preparing", the flowers have been cut for you and the order can no longer be cancelled.
• To cancel, use the order page or contact us on WhatsApp at +971 56 230 6470 with your order number.
• You can change the delivery date, time slot or card message free of charge until preparation starts, subject to slot availability.

Returns

Because flowers and plants are perishable, we cannot accept returns after delivery. Gift add-ons (chocolates, perfume, candles, teddy bears) can only be returned unopened, together with the flowers they were ordered with, if those are also returned on the day of delivery.

Damaged or wrong items

If your order arrives damaged, wilted, or noticeably different from what you ordered:

1. Send us a photo within 24 hours of delivery by WhatsApp (+971 56 230 6470) or email (wpmohd3@gmail.com), with your order number.
2. We will offer a free replacement delivered as soon as possible, or a refund of the affected item(s), whichever you prefer.

Failed delivery

If we cannot deliver because the address is incorrect or the recipient is unreachable after our attempts, see the Delivery policy. A re-delivery fee may apply and these orders are not refundable.

How refunds are paid

• Card payments are refunded to the original card. Banks usually take 5–14 working days to show the refund.
• Cash on delivery and pay-at-shop orders are refunded by bank transfer or as store credit, whichever you choose.
• Coupon discounts are not refunded as cash, and loyalty points used are returned to your account.